PATIENT RIGHTS AND RESPONSIBILITIES
Pacific Northwest Oral & Maxillofacial Surgeons recognizes that each patient has unique healthcare needs, and we believe that health care is a cooperative effort between patients and healthcare specialists. We encourage patients or their legally designated representative to participate in discussions and decisions about their treatment options, alternatives, risks, and benefits. We want you to be aware of your rights and responsibilities that help promote mutual respect, dignity, and quality health care.
As a patient at PNWOMS, you have the right to:
Access to Care
- Receive medical care that meets the highest standards of PNWOMS regardless of race, religion, national origin, gender, or age.
- Expect a safe and secure environment for all our patients, visitors, and employees.
- Receive considerate and respectful care from healthcare specialists who make reasonable responses to requests for services.
- Appropriate assessment and management of pain and to be involved in decisions about managing pain effectively.
- Receive prompt, life-saving treatment in the event of an emergency.
- Continuity of care including your continuing healthcare requirements and emergency contact numbers following discharge.
Access to Information
- Receive credentialing information of the healthcare professionals at PNWOMS. This information is available on our website, www.PNWOMS.com, or can be provided in hard copy, upon request.
- Obtain information as to any financial or business relationships PNWOMS has with other healthcare and educational institutions to the extent that the relationship relates to your care or treatment.
- Obtain from your surgeon complete current information concerning your diagnosis, treatment, and prognosis in layman’s terms. Or, if needed, the information will be made available to an appropriate person on your behalf.
- If you need an interpreter, one will be provided if we are notified a week in advance.
- Make an advanced directive or have someone appointed to make decisions for you, if you are unable.
- Be informed and involved in decisions about your care after being advised of risks, benefits, and alternatives.
- Request or refuse treatment and to be informed of the medical consequences of your actions.
- Receive from your surgeon the information necessary to give informed consent prior to the start of procedures and/or treatments that involve substantial risks (except in an emergency situation).
- Be given, upon request, the name of your attending surgeon(s) directly participating in your care and the names and functions of other healthcare specialists that have direct contact with you.
- Request or refuse to take part in observations by students or medical research studies.
- Be informed of fees for services, payment policies, and to examine and receive an explanation of your billing statement, regardless of the source of payment.
- Change your care to another qualified provider. We request that you notify our office if you choose to change providers.
- Know your responsibilities and how practice rules and regulations apply to your conduct while you are a patient at PNWOMS.
- A sincere and reasonable attempt to keep all conversations, exams, and treatment confidential when others are present within the capacity of the PNWOMS facility.
- Expect that all communications and records pertaining to your care will be treated as confidential except as otherwise provided by law or contractual agreements.
- Every consideration of your privacy concerning your care program. See Notice of Privacy Practices: http://www.ckjohnson.com/patient/hipaa.html
As a patient at PNWOMS, it is your responsibility to:
- Provide complete and accurate information about past illnesses, hospitalization, medications, and other matters relating to your health history for PNWOMS to effectively provide treatment.
- Have duly authorized members of your family available to healthcare personnel for review of your treatment in the event you are unable to communicate with personnel properly.
- Read, understand, and sign all necessary forms associated with your care, or to have a designated person who can assist you in this regard.
- Ask questions about anything in the forms that you do not understand before signing them.
- Keep your scheduled appointments, or let us know if you are unable to keep them.
- Cooperate with all personnel and ask questions if directions and/or procedures are not clearly understood.
- Accept the consequences if you refuse to follow instructions and medical orders of healthcare professionals.
- Be considerate of other patients and personnel by refraining from offensive, threatening, and/or abusive language or behavior and the use of tobacco, alcohol, or illicit drugs and substances.
- Support mutual consideration and respect by maintaining the rights and property of other persons and of PNWOMS.
- Observe all safety regulations that have been explained verbally or otherwise.
- Leave all valuable items at home or have a family member or designated person care for them during surgery and provide adult transport home following surgery.
- Assume the financial responsibility of paying for all services rendered whether through third-party payers (your insurance company) or being personally responsible for payment for any services which are not covered by your insurance company.
- Be part of your pain management team, refrain from taking drugs which have not been administered by PNWOMS clinical staff or consuming alcoholic beverages or toxic substances prohibited by your surgeon.
- Speak to healthcare specialists involved in your care if you have questions or immediate concerns about the quality of care or service you are receiving.
- Be aware that we value patient, family member, or visitor compliments, suggestions, concerns, or complaints about the quality of care you received while a patient at PNWOMS, and that information is regularly reviewed by our staff as part of our on-going Quality Improvement Program.
- Consider the invitation to participate in providing feedback to PNWOMS by completing the patient questionnaire provided for you or found on our website at www.PNWOMS.com. Verbal responses may be given over the phone by contacting Robin at 253-242-7237. Contact us if you have a concern that has not been adequately addressed by writing to:
PNWOMS Quality Management Committee
601 S Carr Rd, Suite 300
Renton, WA 98055
Call or write the Washington State Department of Health if you have a problem or concern that you cannot resolve with personnel at PNWOMS.